Returns Info

Something not quite right? Not a problem.

All discounted items over 10% are final sale, no returns or exchanges. Any attempted returns over this discount will be returned back to customers at their cost. We currently offer returns and exchanges for UK within 14 days of purchase. As an extension of our standard 14 day return policy, for orders placed from November 1 - December 31, you have 60 days to process a return.

Return/Exchange Policy:

  • While we do not offer exchanges in the traditional sense, we do offer free returns for store credit. If you wish to make use of the free return inside the UK, please select the Exchange/Credit Note option for a free return. For the fastest delivery of the new item, place a new order via the website and your original order will be fully refunded after inspection. If you do not place a new order, a credit note will be issued after inspection. The credit note will be emailed to the email address associated with the original order. 
  • A £2.99 returns fee will be deducted for refunds. 
  • We can not offer returns for any orders delivered outside of the UK.
  • Returns are only granted within 14 days from the order date. This allows for ample time to inspect the products before use. For orders placed from November 1 - December 31, you have 60 days to process a return.
  • We DO NOT offer returns for collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 15% off discount.
  • We DO NOT offer returns or exchanges for men's briefs. hats or socks for hygienic reasons.
  • The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.
  • Products may be tried on for sizing, but not used for a workout.
  • If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.
  • If returning a lever belt, please make sure to secure the lever with bubble wrap to avoid any damage during transit.
  • If the product does not meet the return criteria, we reserve the right to reject the return.
  • If the product is returned in an unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.
  • Be sure to carefully select the right size by following our size charts provided BEFORE you checkout. If you have sizing questions please feel free to reach out to hello@a7uk.com.

If you received...

(a) Defective Item

In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7uk.com. We will not be able to issue refunds on defective items without prior notification.

(b) Wrong Item

In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to hello@a7uk.com. We will not be able to issue refunds without prior notification.

The procedure above applies to UK parcels and Rest of the World parcels will be dealt with on a case by case basis. 

(c) Missing item(s)

In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to hello@a7uk.com.

The procedure above applies to UK parcels and Rest of the World parcels will be dealt with on a case by case basis. 

Care Instructions:

Tops & Outerwear:

  • Machine wash cold with like colours
  • Use mild detergent
  • Do not use fabric softener
  • Do not bleach
  • Tumble dry low
  • Do not iron

Bottoms & Socks:

  • Machine wash warm with like colours
  • Do not bleach
  • Tumble dry medium heat
  • Do not iron

Singlets:

  • Machine wash warm/ cold
  • Line dry
  • Do not bleach
  • Do not iron

Knee Sleeves:

  • Hand wash with warm water and mild detergent (no harsh chemicals, strong scents or detergents)
  • Do not bleach
  • Air dry - do NOT use the dryer
  • Do not iron
  • Let air dry after use - do NOT use the dryer
  • Make sure the sleeves are fully dry before using them again

    Hats:

    • Hand wash with warm water and mild detergent
    • Do not bleach
    • Wash with like colors
    • Air dry - do NOT use the dryer
    • Do not iron

    U Bag

    • Spot clean with warm water, gentle soap and a washcloth
    • Let it air dry
    • Do not run your bag through the washer or the dryer
    • Do not overexpose your bag to light and heat

    Belt

    If you wear your leather belt a lot, it will likely get a little grungy, so it is important to take good care of it.

    We recommend treating the leather with Bick 4 Leather Conditioner or Obenauf’s Leather Conditioner Natural Beeswax. Conditioning the leather will reinvigorate the leather with necessary natural oils, refresh its appearance and make it look smooth and hydrated. It may also help hide minor scratches and wear-and-tear as the belt is broken in. You can clean the buckle with a mild cleaner or a damp cloth. Make sure to remove the lever buckle from the belt prior to cleaning it.

          Contact:

          Please email our Customer Service Team at hello@a7uk.com if you have any questions or concerns.